Shipping & Returns

We will begin processing your order as soon as possible after it is received.

Items in stock will be despatched immediately and we will notify you. Our clothing is printed to order. Please allow up to 28 days for delivery.

Please note that sometimes we will split orders and ship items separately.

We ship to most major countries, but should you find that you are not included on our lists, then please drop us a line and we will make amendments as required. Please enquire about postage to countries outside the UK.

28 Days Returns
Purchases made via our website are subject to the distance selling regulations, because you cannot see or try on the actual goods you are purchasing. Many sites limit the returns window to just 7 days, but at Tartan we allow you 28 days from delivery to change your mind without obligation. Please note that the returned items must be in their original packaging and in unused condition i.e. exactly as supplied. You are responsible for the postage costs of the return.

We do not operate an exchange service. Upon receipt of your returned goods we will refund your account, enabling you to place a new order for the required size/style. You will need to post the item(s)back to us with the completed packing slip, on receipt of the item(s) your account will be refunded the same day.

Please note that our t-shirts are printed to order. You order and we print them especially for you! For this reason we ask you to pay close attention to our conditions of use, size information, and delivery terms. Technically because our printed t-shirts are made specifically to your order we do not have to issue any refund, regardless of reason, however If you are not happy with your purchase please return it (unused) along with any packaging, wrapped and protected in re saleable condition, within 28 days of receipt, whereupon we will be happy to give you a full refund of the purchase price (exclusive of postage). We ask you to cover the cost of returning the goods to us. This does not affect your statutory rights.

All videos / DVDs sold by Tartan will be sold in protective wrapping and sealed. Please note that any videos / DVDs returned to us with a broken seal will not be liable for a refund.

Your privacy and online data security are important to us. Please read our privacy policy for more information. Privacy

Your feedback is important to us. If you are not happy we ask you to tell us why so that we can improve our service.

If you require replacement items sent we ask you to cover the cost of returning the goods to us but we will not require any additional postage charge to despatch your replacement item. You should return your package to:-
Scar Close Bungalow
Crag Road
United Kingdom

Should you wish to contact a representative of Tartan in person telephone 07970 628950

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